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Automation for dental and medical clinics

A clinic's front desk spends hours a day on three things: booking, reminding and chasing. All three are rule-based and all three can run on their own, with staff stepping in only for the exceptions. The dental-clinic app on this site is a demo I built to show the patient side; the booking and reminder flows behind it are the same ones I build on Make.com, n8n or a Telegram bot for real clinics.

Describe your process →

What gets automated

Booking — a bot or web form asks for service, doctor and time, checks free slots in your calendar, books and creates the patient record.
Reminders — 24h and 2h before the visit by Telegram, WhatsApp, SMS or email; confirmation buttons update the calendar.
Cancellation and no-show recovery — a cancelled slot triggers a waiting-list offer and a follow-up for the patient (the same pattern as the booking-recovery case).
Patient FAQ — prices, preparation, directions, insurance — answered instantly from your own documents, escalated to staff when needed.
Reviews and recalls — review request after the visit, recall reminders for check-ups.

Data and privacy

Patient data stays in your systems: the automation moves records between your calendar, CRM and messenger under your accounts, and self-hosted n8n is available when data must not leave your server. Every flow is documented so your administrator can see exactly what is stored where.

How a project runs

Discovery call (free, 30 min). You walk me through the process; I ask about volumes, tools and who maintains the result.
Written scope. Every step mapped, tools named, what "done" looks like, timeline and a fixed price. Nothing starts before you approve it.
Build with test data. Error handling, retries and alerts are part of the build, not an extra.
Review. You test against the scope checklist; fixes to anything off-scope are included.
Handoff. Walkthrough video, step-by-step documentation, credentials in your accounts. Then 30 days of support.

Related work

DEMO

ArtSmile — Dental Clinic App

Progressive Web App for a dental clinic: TR/RU/EN, online booking with doctor selection, patient dashboard, appointment history, card payment.

Open demo →

CLIENT PROJECT

Booking Cancellation Recovery

Cancelled Cal.com call → Pipedrive lookup → cancellation logged → "Call Discovery Cancel" tag → deal moved back a stage so the lead gets a real follow-up.

Read the case →

CLIENT PROJECT

Telegram Fitness Bot

Bilingual RU/EN bot for a personal trainer: catches Instagram-ad leads, qualifies with branching questions, notifies the trainer, takes payment, delivers guides.

Read the case →

All case studies →

Questions

We already use a specific CRM or tool — can you work with what we have?

Almost always, yes. Make.com and n8n connect to thousands of apps out of the box — HubSpot, Pipedrive, Airtable, Google Workspace, Telegram, Shopify, and more. If your tool has an API, it is very likely connectable.

How long does a project actually take?

Most single-flow automations (lead capture, CRM sync, a simple bot) ship in 2–3 days. Multi-step projects with several tools or AI logic take 5–10 days. You get a real timeline after the discovery call, not a guess.

What happens when something breaks or our tools change? Are we stuck waiting on you every time?

30 days of free support after every project. You get full documentation — every scenario explained step by step, with screenshots. The tools have visual editors you can adjust yourself. I am reachable if you need me.

How much does this actually cost?

Fixed price, agreed before I write a single scenario — no hourly billing, no scope-creep charges. Simple integrations start around $150; multi-step workflows with AI or CRM logic run higher. You get the exact number on the discovery call.

Describe your process

Which tools are involved, what is done by hand today, how often. I reply within 24 hours with a fit/no-fit answer and, if it fits, a fixed quote.